Our Customer Charter

The Heinen tradition is based on working in partnership with the customer.


The company philosophy is about listening to customers, instilling confidence and satisfying their real requirements at the best price.


This partnership guarantees the reliability of the solutions which customers devise in cooperation with Heinen.



Customised solutions, testing, compliance with standards, R&D and a 15-year warranty provide the proof of this desire to work together, which forms the basis for the brand image of Heinen’s products.


The development of the H-Config program for analysing customer requirements in a systematic way is a practical example of this charter in action.

The network of partners who contractually accept the same quality charter, listening to customers and providing services for installing and maintaining doors and glazed units, offers the best guarantee of an effective, low-cost solution.